Terms and Conditions

Article 1 :

Current general conditions of sale apply exclusively between Florence d’Ersu, La Turpinière, Saint Aubin de Luigné, 49190 – France / Tél : 00 33 2 41 44 56 53 and any person visiting or buying from the the website « www.florencedersu.com » .
Terms and conditions of sale can be seen on the website « www.florencedersu.com ».
General conditions of sale can be modified ; conditions on the website www.florencedersu.com  at the time of your order apply.

Article 2 : Contract

2.1 Conditions to place an order
You must be over 18 and be or have parental permission to order from the www.florencedersu.com website.

2.2 Order
On receipt of your order, we will send you a confirmation email.  We will inform you when your items have been sent.
You have the right to change your order until your items have been despatched.

Article 3 : Price, availability and delivery.

Prices on the website are in Euros and include all French taxes (VAT and other applicable taxes), except postal charges, order processing charges and packaging costs.
We can accept orders while stocks last.
We will inform you of the availability of  items sold on the website on the information page for each item.
If you choose to pay by cheque, your order will be processed on receipt of the cheque.
If, in spite of our attentiveness, items are not available, we will inform you by email as soon as possible.

1) If a product is unavailable during the time-frame indicated, we reserve the right to offer you a replacement item of the same quality and price.  In this case, the cost of returning unwanted goods will be borne by us. If we are unable to provide an item of the same quality and price or if you do not want the item of equivalent price and quality, you may cancel your order.

2) If the product is permanently unavailable and if we cannot provide an item of the same quality and price, your order will be cancelled automatically.

Article 4 : Customs duties

Any order placed on the website and delivered outside of France may be subject to taxes and customs duties which are levied when the package reaches its destination.  Customs duties and possible taxes linked to the delivery of an item are your responsibility.  We will neither check current customs duties and applicable taxes nor inform you of them.  In order to know what they are, we recommend you make enquiries with the relevant authorities within your country.

Article 5 : Payment

Payment may be made by card, PayPal or cheque.
Cards issued by banks outside of France must be international bank cards. When payment is made by card, the total will only be debited when the items are shipped.
Payment by cheque is only possible for bank accounts held in France or Monaco.
Cheques should be made payable to Florence d’Ersu and sent to the address below :

Florence d’Ersu,
La Turpinière
Saint Aubin de Luigné
49190 – France

In case of delayed payment, we have the right to charge interest calculated on the basis of the legal tax in force and applicable from the day payment is due.

Article 6 : Returns

You have the legal right to withdraw your order within seven (7) days and return any items without giving reason.
If you receive a defective  item or an item damaged during transport, you have the choice of a replacement or a refund up to 30 days after delivery.

Article 7 : Ownership

Delivered goods will remain our property until they are shipped to the carrier, once payment has been received.

Article 8 : Guarantees and liability

Items are guaranteed against inherent defects

Article 9 : Website access

You are not authorised to download or change all or part of this website without our express written authorisation.  This website or part of this website must not be reproduced or copied.

Article 10 : Comments, reviews, communications and other content :

Users of this website can send us reviews, comments or other content : we welcome suggestions, ideas, questions or any other information as long as the content is not illegal.